THRIFT ON WOODLAWN is seeking a full time General Manager. We are a welcoming, justice seeking NEW MCC Thrift Shop supporting Mennonite Central Committee and local partner, Working Men of Christ. The General Manager will take the lead in creating a second hand retail environment where dignity of people and creation is of primary importance. The General Manager will provide leadership to paid staff and volunteers, and obtain direction from the board of directors. This hands-on role includes coordinating the implementation of a new thrift shop business and ensuring a good community presence while managing all aspects of shop operations. Thrift on Woodlawn is in Wichita KS. See the full job description below. Application Deadline November 30, 2018. To apply click button below.
Full Job Description
JOB TITLE: MCC Thrift Shop General Manager
REPORTS TO: CMT Board of Directors
TIME COMMITMENT: FULL TIME
LOCATION: Wichita KS
BENEFITS: Health Insurance Defined Contribution Plan, 5% salary match to retirement fund, 10 paid holidays, 10 sick days / year, 10 vacation days / year, performance bonus
NOTICE: This job description is provided as a general summary of common job duties performed by individuals assigned this job title. It is not all-inclusive, nor is it intended to create a contract, written or implied, between employees and CMT.
Thrift on Woodlawn is a welcoming, justice seeking non-profit supporting the international work of Mennonite Central Committee and local partner, Working Men of Christ. The General Manager will take the lead in creating a second hand retail environment where dignity of people and creation is of primary importance. The General Manager will provide leadership to paid staff and volunteers, and obtain direction from the board of directors. This hands-on role includes coordinating the implementation of a new thrift shop business and ensuring a good community presence while managing all aspects of shop operations.
Wichita MCC thrift shop is owned and operated by Central Mennonite Thrift (CMT) and its governing Board for the purposes of supporting the work of Mennonite Central Committee (MCC). Wichita MCC Thrift Shop works with partner Working Men of Christ (WMOC) to carry out MCC’s mission locally. Wichita MCC Thrift Shop is one of over 100 MCC Thrift Shops in the US and Canada and relates to the broader MCC Thrift Shop network.
Mission Statement: As a not-for profit thrift shop owned by Central Mennonite Thrift, Inc., we support the local and global relief, development and peace projects of Mennonite Central Committee and partner with Working Men of Christ (WMOC).
Vision: CMT, Inc. will operate storefront charity thrift shop(s) where donated items are sold to the public in an atmosphere of dignity and with no discrimination.
Mission of Love
- Building global community
- Building local community
- Caring for Creation
- Dedication to others
- Affirming dignity
- Seeking justice
- Removing barriers
- Accountability and integrity
Purposes of the Shop
Thrift on Woodlawn is a Christian resource for meeting human needs by:
Offering a friendly, caring presence in the community and a place for volunteers to use their time and talents.
Receiving donated items, encouraging reuse and recycling of material resources.
Thrift on Woodlawn is dedicated to Creation Care and will make every effort to reduce consumption, reuse, and/or recycle all items in every way possible.
Reselling donated items, offering quality, affordable merchandise to the community
Generating income for Mennonite Central Committee and informing the churches and community of the MCC mission.
Supporting Working Men of Christ by generating income and offering meaningful volunteer and employment opportunities as part of a restorative justice program.
Heart for social justice, peacemaking and global understanding.
Bilingual a plus
Post-secondary education is highly preferable or equivalent experience
Working knowledge of marketing principles and retail merchandising
Understanding of principles of customer service
Management and supervision
Demonstrated Leadership Skills
Ability to thrive in a fast-paced and growth-oriented environment, while maintaining a sense of humor and a positive, solution-oriented approach.
Ability to maintain a flexible schedule with availability to work occasional weekends and evenings as needed
Business development skills:
Experience with budgeting, reporting, development and implementation of plans
Able to look for process and procedures for improvement/streamline
Proficiency with computers and social media applications
Excellent communication and relationship building skills
Willingness to do public speaking
Willing and able to collaborate & relate with a variety of people, without discrimination
Delineation of responsibilities
The General Manager (GM) is selected and reviewed annually by the Operations Council and the Thrift Shop Coordinator.
The Operations Council provides counsel and support to GM.
Matters pertaining to the physical plant i.e. structural problems, renovations, electrical, heating and air conditioning, are the responsibility of the Operations Council
The MCC CS Thrift Shop Coordinator provides supervision of GM and a link to the CMT Board of Directors
Matters relating to finance such as loans/mortgages and payroll are the responsibility of the CMT board.
The GM supervises 3 paid positions and multiple volunteer positions.
Principal Duties and Responsibilities
Planning and Evaluation
Meet monthly with Operations Council to:
Develop yearly budget using CMT guidelines and submit to CMT for approval.
Evaluate and monitor sales and expenses as related to the annual budget approved by the CMT Board.
Create vision for the shop and ensure implementation of strategic plan.
Administer Local Peace and Justice Grant process according to CMT guidelines.
Remit designated net profits monthly to CMT and local partner.
Develop and monitor health and safety procedures ensuring volunteers and customers are not at risk.
Oversee and support the implementation of Resume Building program with partner, WMOC
Oversee the needs assessment and make plans to recruit volunteers as necessary.
General Manager is responsible for coordinating the meeting space and documents necessary for an efficient meeting.
Oversee the process of donated merchandise in a timely fashion.
Processes include: receiving, sorting, tagging, displaying, rotating and disposing, selling
Maintain current knowledge of CMT policies
Establish and maintain store procedures
Develop shop operational strategies based on strategic plan
Manage supply inventory and orders as necessary
Recommend, implement and lead initiatives to improve efficiency and effectiveness of operations
Manage the daily operations of the shop, including but not limited to
opening and closing / make bank deposits or delegate as necessary
assisting volunteers with customer service requests.
clerking as needed
assisting on the sales floor and receiving area as needed.
Coordinate regular maintenance that includes cleaning, clearing snow, garbage pickup and other activities to ensure high standards of operation are achieved
Utilize and implement the MCC Thrift Shop Network handbooks, standards and best practices in marketing, graphic standards, operations, and volunteer management
Ensure the shop lives out the core values set by CMT Board
Implement CMT policies and financial controls to ensure prudent use of resources.
Implement approved budget.
Pay monthly operating costs
Submit Annual report to CMT, partnering organization, local constituent churches
Health and Safety
Ensure compliance with local and state requirements for selling second hand products in the US as well as products identified by the CMT board as “Do Not Sell”
Maintain and monitor health and safety procedures reducing risk.
Provide leadership and encourage collaboration
Provide supervision: monitor personnel adherence to policies and procedures; take corrective action as necessary to ensure compliance following CMT policy
Maintain personnel files according to CMT policy and federal/state law
Provide leadership and direction for paid employees
Recruit, screen, interview, hire, train and review staff in keeping with the CMT policies and procedures
Develop staff schedules to maintain adequate personnel to accomplish tasks and respond to customer demand
Hold regular managers meetings with assistant manager(s) / key department leaders for collaboration, planning, and information sharing
Support the work of volunteers by expressing appreciation both formally through volunteer appreciation events and informally on a day to day basis
Oversee volunteers providing support where necessary
Develop, implement, and manage marketing campaign to promote the shop’s mission and purpose and to support strategic goals.
In store messaging
Online website and social media
Measure success of marketing campaigns.
Increase the amount of customers and profits of the shop by maintaining and improving the appearance and selection of the retail floor through donation rotation and creative merchandising.
Oversee the display of merchandise inside the shop to enhance the appearance and appeal of the shop.
Develop pricing policy in consultation with thrift coordinator.
Advocate the mission and purpose of the shop to the local community, recruiting volunteers, donations and customers.
Follow MCC Thrift Shop Network Graphic Standards in all shop marketing and communication materials.
Promote excellence in the customer service experience for all visitors to the thrift shop through personnel training
Utilize MCC Thrift Network Customer Service Toolkit
Keep current with knowledge of resale, thrift, retail trends through regular communication with the broader MCC Thrift Shop Network.
Participate in periodic offsite training that may involve overnight travel
Meet periodically with other Thrift Shop Management for networking
Participate in MCC Thrift Network meetings and conferences
Attend Roots of Justice Anti-Racism Training
Perform other duties as required
Working Conditions: The position requires working in a comfortable but fast-paced store environment and requires spending a significant portion of time on one's feet with frequent walking, bending, squatting, pulling and pushing. It requires the ability to respond to the often simultaneous demands from customers, volunteers and occasional requests for aid. From time to time there is also the need to deal with drug-addicted and/or persons with high emotional needs. This position also involves the handling of used goods, using stairs, and the lifting of objects of up to 50 lbs.