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ASSISTANT MANAGER

THRIFT ON WOODLAWN is seeking a full time Assistant Manager. We are a welcoming, justice seeking NEW MCC Thrift Shop supporting Mennonite Central Committee and local partner, Working Men of Christ. The Assistant Manager will assist the General Manager in creating a second hand retail environment where dignity of people and creation is of primary importance.  The Assistant Manager will provide leadership to paid staff and volunteers and coordinate a resume building program. This hands-on role includes ensuring a good community presence while assisting the General Manager in shop operations.  Thrift on Woodlawn is in Wichita KS. See the full job description below. Application Deadline November 30, 2018.


JOB TITLE:  MCC Thrift Shop Assistant Manager

REPORTS TO:  Shop General Manager

TIME COMMITMENT:  FULL TIME

LOCATION:  Wichita KS

SALARY:  $14.60 per hour

BENEFITS:  Health Insurance Defined Contribution Plan, 5% salary match to retirement fund, 10 paid holidays, 10 sick days / year, 10 vacation days / year, performance bonus

NOTICE:  This job description is provided as a general summary of common job duties performed by individuals assigned this job title.  It is not all-inclusive, nor is it intended to create a contract, written or implied, between employees and CMT.


Synopsis

Thrift on Woodlawn is a welcoming, justice seeking non-profit supporting the international work of Mennonite Central Committee and local partner, Working Men of Christ.  The Assistant Manager will assist the General Manager in creating a second hand retail environment where dignity of people and creation is of primary importance.  The Assistant Manager will provide leadership to paid staff and volunteers and coordinate a volunteer resume building program. This hands-on role includes ensuring a good community presence while assisting the General Manager in shop operations.


Wichita MCC thrift shop is owned and operated by Central Mennonite Thrift (CMT) and its governing Board for the purposes of supporting the work of Mennonite Central Committee (MCC).  Wichita MCC Thrift Shop works with partner Working Men of Christ (WMOC) to carry out MCC’s mission locally. Wichita MCC Thrift Shop is one of over 100 MCC Thrift Shops in the US and Canada and will relate to the broader MCC Thrift Shop network.


Mission Statement: As a not-for profit thrift shop owned by Central Mennonite Thrift, Inc., we support the local and global relief, development and peace projects of Mennonite Central Committee and partner with Working Men of Christ (WMOC).   


Vision:  CMT, Inc.  will operate storefront charity thrift shop(s) where donated items are sold to the public in an atmosphere of dignity and with no discrimination.


Core Values:

Mission of Love

- Building global community

- Building local community

- Caring for Creation

- Dedication to others

- Affirming dignity

- Seeking justice

- Removing barriers

- Accountability and integrity


Purposes of the Shop

 Thrift on Woodlawn is a Christian resource for meeting human needs by:

  1. Offering a friendly, caring presence in the community and a place for volunteers to use their time and talents.

  2. Receiving donated items, encouraging reuse and recycling of material resources.

Thrift on Woodlawn is dedicated to Creation Care and will make every effort to reduce consumption, reuse, and/or recycle all items in every way possible.

  1. Reselling donated items, offering quality, affordable merchandise to the community

  2. Generating income for Mennonite Central Committee and informing the churches and community of the MCC mission.

  3. Supporting Working Men of Christ by generating income and offering meaningful volunteer and employment opportunities as part of a restorative justice program.


Qualifications:

  • Heart for social justice, peacemaking and global understanding.

  • Bilingual a plus

  • Post-secondary education is highly preferable or equivalent experience

    • Social work

    • Job Mentoring

  • Experience in management and supervision

    • Experience recruiting/overseeing/directing volunteers an asset

    • Demonstrated ability to serve clients in a professional, welcoming and efficient manner

  • Demonstrated Leadership Skills

  • Ability to thrive in a fast-paced and growth-oriented environment, while maintaining a sense of humor and a positive, solution-oriented approach.

  • Ability to maintain a flexible schedule with availability to work weekends and evenings as needed

  • Business development skills:  

    • Able to look for process and procedures for improvement/streamline

    • Proficiency with computers and social media applications

  • Excellent communication and relationship building skills

    • Willingness to do public speaking

    • Willing and able to work & relate with a variety of people, without discrimination


Delineation of responsibilities


Assistant Manager reports directly to the General Manager.  The Assistant Manager supervises 2 paid positions and multiple volunteer positions.  The assistant manager is primarily responsible for the coordination of volunteer activities General Manager.


Principal Duties and Responsibilities

Planning and Evaluation

  1. In collaborations with General Manager, create vision for the shop and ensure implementation of strategic plan.

    1. Assesses the Shop’s need for volunteers and make plans to recruit as necessary.

    2. Develop shop operational strategies and procedures based on strategic plan

    3. Develop and monitor health and safety procedures ensuring volunteers and customers are not at risk.

    4. Develop and coordinate implementation of Resume Building program with partner, WMOC.

Store management

  1. Oversee the process of donated merchandise in a timely fashion.  

    1. Processes include: receiving, sorting, tagging, displaying, rotating and disposing, selling

  2. Maintain current knowledge of CMT policies

  3. Recommend, implement and lead initiatives to improve efficiency and effectiveness of operations

  4. Manage the daily operations of the shop, including but not limited to

    1. opening and closing / make bank deposits or delegate as necessary

    2. assist volunteers with customer service requests

    3. Clerking as needed

    4. Assisting on the sales floor and receiving area as needed.

  5. Utilize and implement the MCC Thrift Shop Network handbooks, standards and best practices in marketing, graphic standards, operations, and volunteer management

  6. Assist and support the General Manager in marketing and merchandising responsibilities.

  7. Ensure the shop lives out the core values set by CMT Board

Financial management

  1. Implement CMT policies and financial controls to ensure prudent use of resources.

Health and Safety

  1. Ensure compliance with local and state requirements for selling second hand products in the US as well as products identified by the CMT board as “Do Not Sell”

  2. Maintain and monitor health and safety procedures reducing risk.

Personnel Management

  1. Provide leadership and encourage collaboration

  2. Provide supervision: monitor personnel adherence to policies and procedures; take corrective action as necessary to ensure compliance following CMT policy

  3. Paid Staff

    1. Ensure staff are fully trained and competent to perform their job as defined by their job description.

    2. Attend meetings with General Manager

  4. Volunteers

    1. Recruit, screen, interview, approve, train and mentor volunteers in keeping with the CMT policies and procedures

    2. Develop volunteer schedules to maintain adequate personnel to accomplish tasks and respond to customer demand

    3. Coordinate the work of volunteers, provide timely direction and verbal feedback

    4. Coordinate implementation of Resume Building Program with partner, WMOC.  Provide ongoing support, supervision, and feedback for participants.

    5. Hold annual meetings with key department leaders for collaboration, planning, and information sharing

    6. Support the work of volunteers by expressing appreciation both formally through volunteer appreciation events and informally on a day to day basis

    7. Utilize best practices in the MCC Thrift Network Volunteer Engagement Manual for Managers.

Marketing

  1. In collaboration with General Manager, support the development and implementation of a marketing campaign to promote the shop’s mission and purpose.

  2. In collaboration with General Manager, implement retail strategies to achieve goals

Customer Service

  1. Assist GM in promoting excellence in the customer service experience for all visitors to the thrift shop through personnel training.

  2. Utilize MCC Thrift Network Customer Service Toolkit

Continuing Education

  1. Keep current with knowledge of resale, thrift, retail trends through regular communication with the broader MCC Thrift Shop Network,

    1. Participate in periodic offsite training that may involve overnight travel

    2. Meet periodically with other Thrift Shop Management for networking

    1. Participate in MCC Thrift Network meetings and conferences

    1. Attend Roots of Justice Anti-Racism Training

Perform other duties as required.


Challenges:

Working Conditions: The position requires working in a comfortable but fast-paced store environment and requires spending a significant portion of time on one's feet with frequent walking, bending, squatting, pulling and pushing. It requires the ability to respond to the often simultaneous demands from customers, volunteers and occasional requests for aid. From time to time there is also the need to deal with drug-addicted and/or persons with high emotional needs. This position also involves the handling of used goods, using stairs, and the lifting of objects of up to 50 lbs.